I just spent 38 minutes on the phone between
customer service and T-Mobile Rebate people. I was
told my Costco Rebate which was mailed 4/21,
received by your rebate office on 4/29, Verified
and Approved by your rebate office on 5/8, and
"shipped" on 5/20; is to be applied as a credit
to my bill. Based on feedback from Robin (495269),
Steve (I didn't get his number) at T-Mobile Rebates,
and Pat (I didn't get her number either) from Customer
Service; the credit has not been applied to my bill,
no one in T-Mobile has any idea of when it will be
applied to the bill; but if it isn't applied in 2-3
MONTHS after it has been "shipped", then they can
suddenly check on it. Steve had told me it should be
applied this month (1 or 2 billing cycles from
"shipping", and he connected me with Customer Service
so they could check the billing. Pat confirmed it was
not credited to the bill and said only the rebate
people could do that, she connected me with Robin..
My concern is as follows:
1. The paperwork given
to us by the T-Mobile representative in Costco stated
the Rebate would be applied or mailed within 6-8
weeks.
2. T-Mobile's processing appears to be designed to
delay these credits for several months (I can imagine
the interest on the float T-Mobile recognizes by
keeping customer's money for several extra months
times the number of rebates applied for and held by
T-Mobile)
3. T-Mobile is violating the terms of the Rebate
Agreement by not applying rebates within the time
frame they have specified, thereby engaging in a
fraudulent withholding of customer funds.
Three days later, I received the following email from "Customer Service":
Thank you for taking the time to contact T-Mobile and my name is Melissa. I understand from your email that you would like to know about
The status of your rebate. I will gladly provide all the information you need.
Carter, upon reviewing your account I see that it has been estimated that a rebate check was mailed to you on May 20th. It can take 6 to 8 weeks for you to receive this check. Rebates are only sent as checks by
Mail and not directly applied to your account. Based on this you are still within the timeframe. If you have not received your check in the mail by August 1st I would suggest that you contact our Rebate Center to have this check resent to you.
If you have any further questions you may reply to this email, contact customer care at 1-800-937-8997, or 611 from your handset (this is a free call to you). Carter, thank you for choosing T-Mobile and allowing
Me the opportunity to assist you today. I also show that you have been with T-Mobile since April. We definitely appreciate your loyalty as a valued customer.
Sincerely,
Melissa D
Representative ID: 7284232
Customer Care Specialist
T-Mobile USA
Obviously either the THREE people I talked to several days ago were lying, or Mellissa D is lying&or no one in T-Mobile is aware of how their rebates are processed, their mission is only to get customers off the phone and feed them garbage, and T-Mobile is engaging in a systematic effort to defraud customers by withholding their rebates. (I really don't think the US Postal Service would take 6-8 weeks to deliver mail to deepest, darkest Africa, much less Southern California!!!)
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