On June 11th I made a bridge pay so that my phones would not be disconnected. The remained balance was due today, June 19. On June 13th both of my phones where disconnected even though I had made a bridge payment. I spent 4 hours and 45 minutes on the phone with the 1-800 number, most of which was on hold! I was told there was nothing they could do about my phones being disconnected uless I wanted to pay the balance owed for both phones! I finally got a hold of a corporate office, which is about 50 minutes from my house. I went in showed them my receipts and told them what was going on and they fixed the problem and my phones where back on within 15 minutes. Today I went in to my local sales center to pay my remaining balance and noticed it was a little more than normal. The sales associate agreed and called, once again the 1-800 number where the proceeded to tell her I was being charged an extra $5 per line because of late fees. When the associate told them I had not been late and that she had the receipt and payment info on her computer they proceeded to argue with her. Needless to say, NO ONE will do anything about the overage and I am suppose to just be okay with paying an extra $10. I am mad that my phones were disconnected to begin with. I had to spend half a day getting them to fix their own mistake and now I am being charged extra because they say I was late when I have all my documentation and they don't even want to stick with it. Cricket does not care about their customers they only care about making the initial sale. They make thier money from phone sales and could care less if you stayed with them or not! FYI boost offers a better plan and has better coverage area. I think I am ready for a move, but will be filing a complaint with the FCC.
0 comments