Complaint / Review
Wellex Corporation
Digital Photo Frame failed in 9 months, 4 months after repair, and 5 months later. Warranty Denied

I have a DMP104L Digital Photo Picture Frame purchased December.

September: The unit failed after 9 months. It was returned for repair. RMA 79006

December: The unit failed 4 months after the repair and was returned for repair January.

May: The unit failed 5 months after the repair.

June: I received this response when I contacted the company about the failed unit:

Dear Mr. B:

Your warranty of this Digital Photo is expired and I am afraid I can not do anything for you. Sorry.

Rregards,

Fengdai Lin

Wellex Corp

As you can see by the history summary, the unit gave no more than 9 months service from the time it was new. It is obvious to me that the unit is defective or was never properly repaired under the original warranty. I am very unsatisfied with the service life and I dont think it is unreasonable to expect this product to last more than 9 months.