I have been a premium customer of Direct TV for over 4 years.in that time, I have never been late on a bill. Last October I began using their high definition equipment. I began having reception problems that prevented me from watching most satellite programs. Their local maintenance team, Aerosat, came to my house on several occasions, which cost me a lot of time and aggravation. They were not able to resolve any of the issues. I was given credits to my account by a couple of customer service representatives at Direct TV, who felt sorry for me that I was having so many ongoing problems. Out of the blue, about a month ago, I received an unsigned letter with no name or phone number on it from P.O. Box 6550, Greenwood Village, Colorado, 80155, demanding that I provide a written explanation for the credits that were given by their people! I was stunned but I did as they asked and sent them a letter explaining the situation. I have a copy of that letter.
Then, yesterday, I received via FedEx an unsigned letter with no name, phone number or account number listed on it, stating that due to my failure to respond to their last letter, my service is being terminated on April 25th! Terminated! How can they do this? They even made me agree to a 2 year contract when I received my new equipment. I have done nothing wrong at all and I have spent several thousand dollars over the years with them, and now they are cutting me off so they don't have to give me my credit or provide any more service calls. They are also telling me that I won't get my credit back. This is an outrage and I hope you can help me. I spent all day yesterday calling different offices at Direct TV and not one person would or could help me.
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