I had been a DirecTV customer since September. I had been very happy with my service and really did not have much of a problem with DirecTV until I canceled my service in August to go with a better offer with HD and more from Dish Network. When I called to cancel, I was told they would have to bill me an early termination fee, and that I would have to write a letter in order to resolve it. I did not think much of it and said that was fine.
I sent in my first letter on 9/14 and never received a response from DirecTV. I called and spent another hour on the phone with a "customer service" person and a manager, who informed me that it appeared my first letter, requesting that the $125.00 fee be dropped, had been denied. I was told to send in another letter.
I did send another letter, but before I did, since I had originally been on direct pay with a credit card, I reversed the charge for the cancellation fee. The problem with this is that DirecTV deducted $43.18 as a credit from my current month of service, which I had been charged before use. So I am no longer out the whole $125.00, but rather just the $43.18, since my credit card company could only charge back what DirecTV had charged, which was $81.82.
I called again today, 12/30/07, just to check on the status of my latest letter, and of course I was told there was nothing to be done because I had accepted a promotion this summer that was supposed to give me premium movies free, which I never received or used. After this type of treatment and reading other postings on this site and other sites, I now understand that there is nothing else I can likely do. I may write to one of the local TV station help lines to see if they can assist.
I just want others to realize the kind of mess this company makes, even when dealing with long-time customers.
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