As sent to Sears via email...
" On December 28th I had purchased an Xbox 360 bundle, Halo 3 and a controller charge pack. During the order processing, the website explained to me that I could only get either free shipping or an associate discount. I processed the order assuming it would give me the better of the two for there was no option to change the discount.
The shipping was almost $10 and the associate discount was about $41. This is the 3rd time I've contacted Sears.com on this issue and I've not heard from anyone or received credit. I spoke with a Fernando on the phone, 12/28, who claimed I would have the adjustment within 24 hrs... I still have not received it.
Also, after receiving my package, I was not given the Xbox package I had ordered. The Xbox bundle should have come with Forza Motorsport 2 and Marvel Ultimate Alliance, both which were not included with my Xbox. I want these two games I paid for! This purchase keeps becoming more of an aggravation and I am very unsatisfied with the service that I've been given."
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