Usacomplaints.com » Electronics and household app. » Complaint / Review: T-Mobile - Fraud customer service and policy!. #276026

Complaint / Review
T-Mobile
Fraud customer service and policy!

Our tale began with my spouse receiving me a Dark Berry Curv through T Mobile (my cell supplier). I obtained the telephone before we left area for Holiday. 3 nights later I recognized that I didn’t such as the telephone and that I attempted to go back again to the T Mobile shop on MacArthur Blvd.in Las Colinas, I had been subsequently informed that I'd to deliver it back through email. After I ultimately could obtain the tackle to email the telephone back it had been in the 11th time of my 14-day test interval and also the repetition explained so long as the article tag day was within 14 BUSINESS times in the day you obtained it, you'll get appropriate credit to my bill. I shipped the telephone with DELIVERY CONFIRMATION about the 13th evening which been Jan. 2nd.

On Jan. 27th I obtained my statement simply to observe that I'm still being billed for that telephone I'd previously delivered back 3 months earlier. I named to research and was informed they couldn't assist me with no following range, that we had but couldn’t discover since I had been shifting, I extended to contact every additional day-to discover when the results division had acknowledged my bill??? IT GETS BETTER I GUARANTEE JUST CONTINUE READING.

I had been informed that my bundle was NEVER obtained which there's no method to contact the Nationwide Results Middle which I didn’t have evidence or verification of shipping, they believed I had been bluffing about having a following range but I really had it with after I named nowadays Feb. 6th, once they appeared it about the USPS website where it suggests that it had been shipped on Jan. 4th they explained the cause I'll not be getting a credit is basically because they obtained the telephone about the 15th day after I'd Acquired it though it was really the 13th business-day that we was recommended originally. These were determined about informing me they couldn't credit my consideration the $267 I'm owed, I told them to subsequently provide me back the unit they obtained on Jan. 4th (YOU'RE GOING TO LOVE THE REACTION I ACQUIRED, THAT HAS BEEN) “we CAN’T deliver it back, we don’t actually understand where it's it'd have now been delivered to the manufacturer” and so I stated then provide me the credit if you're not likely to deliver the telephone back again to me as well as their reaction was...”Sorry we can’t do this since you didn’t return the telephone Inside the 14 days” my reaction was “so that which you are likely to bill me for that telephone that I delivered back currently and also have evidence that you simply obtained it AND maintain the telephone and market it to another person??? This really is scam? ” they continued to replicate they can’t credit the consideration, can’t deliver me another telephone simply because they have previously delivered it once, plus they can’t find the telephone that I delivered back which I'd to pay for the $267 for that telephone THEY are in possession of!!! So when I confronted to stop my support after having been a faithful client since 1999 (because it was Arial communications) they stated that since I acquired a discount about the telephone they immediately expanded the agreement for just two more decades and they may cost and extra $200 along with all this chaos... I understood then this wasn't likely to go-anywhere good and sometimes even remotely reasonable. T mobile is really scam they won’t provide the authorized division contact data but no concerns, I curently have a scheduled appointment tomorrow with Foxnews station 4 and that I am planning all the documentations of the calls, bill times, delivery, titles and dates of connections and currently operating although my attorney to document a using the condition and carbon-copy every regional information organization to reveal this scam organization.


Offender: T-Mobile

Country: USA   State: Texas   City: 75093
Site:

Category: Electronics and household app.

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