On Jan 25, I bought the Kyocera G2GO M2000 for a worker to utilize to gain access to mail. We were informed by a worker at Site Plus Mobileis 800 customer support quantity that it'd access e-mail, and also the specifications about the telephone listing online confirmed email being an alternative. Therefore we requested the telephone. As we obtained the phone many evening later, we switched the phone on and experimented with entry e-mail about the telephone, and were not able to. We approached the organization to discover why the telephone would not access mail. We were informed with a consultant that e-mail was a telephone function, but wasn't backed by their information strategy. That looked like fake marketing to us, but we did not feel just like creating crisis, therefore we questioned what we had a need to do because the telephone was not likely to work with us. We were informed from the Site Plus client consultant that people must deliver the telephone back again to them, plus they might return the cash minus A - 20% restocking charge. The restocking charge appeared crazy because it was not our problem, but again we did not feel just like fighting therefore we simply decided to it. We were informed that people had 20 times to deliver the telephone back. Roughly 3-4 days later, the telephone was delivered back again to them. Subsequently on Feb. 11, I obtained a telephone call from the consultant of Page Plus Mobile. I had been questioned why I delivered the telephone back, and so I advised the consultant of the above mentioned scenario. She subsequently explained that I ought to have delivered the telephone to Kyocera in order for them to substitute. I informed her that I'd not do this. I'd been already informed to deliver it for them to get a reimbursement, to ensure that is what I did so. The consultant subsequently informs me she's shipping it back again to me. I informed her that used to donot need the telephone back, it had been not of any use to us because it could not access mail. I'd previously sustained the price of delivery in my experience after which back again to them. I'd never had delivered it for them easily was not advised to. I actually donot believe that I ought to get the price of shipping a telephone towards the producer once the telephone never might have been requested if we received proper info.
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