Two weeks ago I ordered an ipod classic from this company. It arrived DOA. The minute I hooked it up to my computer an error message came up saying the unit couldn't be synced with the device. The first thing I did was call Apple and spent about an hour on the phone. It was finally determined the iPod was defective. I then called PC Connection's customer service who said I would have to ship it back at my expense, have them test it, and if it was determined it was defective, I would have to pay a 15% restocking fee. I'm not sure what they were going to do after that. It was then I knew I had a problem. I sent several e-mails to their company, no response. I faxed them a letter, no response. I finally got an e-mail from Keith McKane who apologized for the "radio silence", whatever that means. I then filed a complaint with the BBB. I also sent e-mails to two other companies they own in the hope they would forward the complaint. To date they refunded the return shipping and now I'm waiting on the full refund for the iPod itself. The first CSR I spoke to could care less about me receiving a defective item. My advice would be to shop elsewhere. They don't care about the hassle a customer has to go through when they sell a defective product.
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