I purchased a fridge from H.H. Gregg in July. It had been my first trip to an H.H. Gregg shop and my first purchase from their store, and you will be my last. To begin with, we were completely overlooked within the shop till among the sellers recognized we have there been as significant customers. He then offered us really wise-alecky support and attempted to dual-cost people for shipping. Once the fridge was shipped, the deliverymen rammed right into a pine before my home. They didnot apologize at-all, didnot say hello, nothing—my child was simply nervous in order for them to abandon, simply because they were therefore scuzzy and weird. Afterward, the bark was ripping in the pine and also the neighbors were concerned it'd drop, and so I documented it towards the town (it had been on town home) and also the town got it along. The pine might have been on town home, but it did supply us tone and we do miss it.
Gregg had delivered a few males out to examine the harm, but by nowadays, I Would noticed nothing back, so I named. The girl I talked with requested me "what type of quality do you want for this?" I mentioned ultimately I would like the pine changed but that I believed a reimbursement of my $45.00 shipping cost will be the least they might do. This morning a guy named me back from Gregg and explained that, because the town had obtained the pine along, they regarded the "event closed." He seemed aghast when recounting that I Would requested to get a reimbursement of my shipping cost. He kept saying the "situation was shut" and stated there "was not any harm to their vehicle". He dismissed me after I described that my child had observed the crash occur.
I said: "Well, you will not have me like a client again." "Ok, " was his reaction. I will never return to H.H. Gregg again and intend to provide them with just as much negative media as I could. There is no justification for "customer support" such as this within this era. I merely cannot think the constant disrespect and poor support this location sent.
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