I have really gotten the runaround and no customer service of any type! Part of my original order did not meet my expectations. When I decided to return the portion of my order I E-mailed them and did not get any response for more than a month and a half. When I finally decided to call them they gave me an RGA return number (otherwise the company will not accept the package) and mailed the package via Federal Express back to the firm and it was returned back to me. The rejected package was signed by Mr. D. Pinadio. When I informed them about the person that signed the rejection, the company denied that that person worked for them. I asked why the package was returned and they had no idea. Now, they have told me they were going to issue me an approval number for the return pick-up via UPS at the companys expense. I waited a week for the pick-up but UPS never appeared so I contacted UPS and they said the number I had was fictitious. I then called back and have waiting for two weeks for the correct number but their customer service dept. Said they have not received approval to give out the number.
I requested to speak with the manager and when I finally got to speak with (Billy) he cut me off twice and the last time told me that I was impatient. I believe that this is the way they operate in order to stall and eventually the customer gives up. I have since reported them to the Better Business Bureau in Calif. Www.LABBB.org about their shady business practices.in the meantime I am out $280.00, so my advice is for people not to order from this company no matter how inexpensive their products may seem, because in the long run, it will end up costing you more.
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