I ordered a next-day part for a customer. I waited for the package to be delivered, but no package came, so I tracked it. The tracking screen showed it was in Louisville, KY.
When I spoke with FedEx customer service, they said the package was on the dock in Louisville. They told me that would not happen. So I asked to speak with a manager. The manager told me the package was in Memphis, TN and there was no way I was going to get the package as requested. If this was the first time, or the second or third, I might understand.
This has been ongoing with FedEx ever since they got their contract with the Honda motorcycle company. Their customer service people do not know what their right hand or left hand is doing. If I were the CEO, I would start cleaning house.
We as customers make their paychecks, and do we get the service they advertise? No. We get customer service reps who have to read off cue cards: "We are sorry for your problem, there is nothing that can be done." Wake up, FedEx. As consumers, we can cause your company to go broke by using other carriers. I challenge the CEO to do his job. Remember how his company grew: customer satisfaction should be his bottom line, not how many people and businesses they can abuse with their unfriendly attitudes toward their customers.
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