I contacted Qwest to begin a service with a new phone number after being with this company or it previous owner for 25 years - they told me because I was getting a new number I had to be treated like a new account.
Then I was offered a cell phone and told they had a special going and and since it was taking them son long to get my home phone connected a cell would be a good idea and cost only an additional $35 per month. I was told I could canel within 30 days.
Upon receiving my first bill I discovered several hundred dollars in charges and not for phone calls. I called Qwest numerous times in protest, wrote to the billing center (and was told that letters there would be ignored and that they have no mailing address to dispute accounts), and then was told if I did not pay this cell bill it would affect my home phone.
I told the Qwest rep that I am disabled and on a fixed income when I called to get phone service and I stressed there was no way I could pay a high bill - he assured me this would not happen and I could cancel when I no longer needed the use of the phone.
All of this was untrue and now I have no way of resolving this matter because Qwest makes sure they make things very difficult for people.
Qwest is a company that obviously discriminates against the disabled as well. Throughout this ordeal they have been extremely rude to me on the phone, told me I cannot write them via US mail, lied to me, told me I should have read the info they sent rather than believed the person that signed me up. I am vision impaired and need assistance just to use a computer.
This matter is not over, and probably will not be when I die but I hope someone puts an end to the way Qwest treats people and misinforms consumers to trick them into a bill they cannot pay then threatens them with control of the only communication some have to the outside world.
Cathy
Yakima, Washington
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