We purchased a panasonic cordless phone 2 months ago.
Now, the battery keeps going dead. We can charge it overnight, it will show its fully charged, but if the handset is off the phone for even only one hour, it goes completely dead.
We were not able to take it back to the store of purchase, because they only take returns within 30 days.
We were not sure if the battery is the problem, or if there may be some other problem preventing the battery from staying charged. So we called panasonic customer service (avg wait time calling there is 11 minutes!)
We were told that the only option is to ship (at our expense) the phone to the service center in TX. They would then send us a "refurbished" phone that comes with a 90 day warranty.
So they are only offering to replace our brand NEW phone with the 1 year warranty, with a used phone that has a 3 month warranty. This means i now would have only 5 total months of warranty coverage. This was not a cheap phone - it was over 100 dollars. We paid for a new phone and 1 year of warranty coverage, and we did not get that. I feel this is BLATANT consumer fraud!
M
albuquerque, New Mexico
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