I have a just over 6yr old 54" wide screen projection tv that has been problem free up until recently. I had to call the Sears protection program to have them send out a service tec because the picture went all red. The service tec informed me that a the red tube had to be replaced. He put the part on order and informed me that once the parts arrives to call in and set up another appointment for him to come back out and replace the parts. Two days lost from work. Its ok, worth it to have the Tv fixed. Upon replacing the parts and doing color adjustments tec gone. Few days laterI notice that the color not right, and a tec has to come back out. New tec adjust the color leaveI notice after gone that the color not right. Tried to call the tec direct (only few min after he has left) but no answer. Call Sears they tell me that their is nothing they can do because the tec has not closed out the work orderI have to call back tomorrow. Call back the next day and they tell me that they will send another tec out to adjust the color again. Tec show up for the fourth time (4 days lost from work). The tec informs me that the part is no longer aveable but can be removed and send out for repair 3 to 4 weeks. IfI wishI can rent a tv andI will be repayed for the rental cost. This is good but the only place for another tv is on my couch. So only option is no tv for 3 to 4 weeks. I ask about replacement? I am told that a reasonable amount of attempts has to be made before the tv can be replaced. This number of reasonable attempts is 4. Now at this point I'm thinking thatI have hit that number with this visit but no... A service attempt means that at part has been replaced. So whatI have learned is thatI have had 4 visits from Sears tec but only one of them was a service call. With the amount thatI have lost taking off from work to get this matter taken care ofI could have bought a new tv. After doing the mathI have figured out that if they are not able to fix the tv andI do make it to that 4 service callI will have lost $3000.00 in wages because of all the time thatI will have to take off from work.
SoI ask is the warranty really worth it???
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