I returned a damaged Blue Tooth for exchange to Cingular returns in Ft. Worth, Texas in January. No refund, no new Blue Tooth. After repeated calls, I spoke with a Laquisha Barstow who did not want me contacting ATT about my lost property. Within 3 hours of my call to Cingular/ATT / Ms. Barstow, "someone" ordered 3 Black Jack Phones using my identity and billed them to my account.
I live in Pennsylvania. The phones were shipped to:
13249 Robson St
Detroit MI 48227
Before the phones were shipped to Detroit, I received an e-mail "confirming" my order. I immediately called Cingular, Roselle Echenique, from Cingular equipment fraud who stated she would put a stop to the delivery, not bill my phone, and not extend my contracts as the thief had extended them for the equipment upgrade. (NOTE: UPS has "intercept service: Per UPS: "The shipping option you are inquiring about is known as UPS Delivery Intercept service. This service can only be requested by the shipper.")
The following day, after 5 pm, UPS delivered the phones:
Tracking Number: 1Z 1WF 744 13 0512 791 0
Today, ATT, Jack Foster, suspended all three of my cell phone and service.
I live in Pa, why did they deliver $1,600 worth of phones to a Daniel Steel in Detroit Michigan AFTER I alerted them of the fraud?
Too many insiders at ATT overriding the system, and stealing consumer id's.
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