We have had so many problems since we've become Cingular customers that there is not enough space to list them all! I have yet to speak to a "Satisfied Cingular Customer". I have several friends who have Cingular and every single one of them has had the same experience of dropped calls and bad customer service.
For Christmas this past year I purchased cell phones for my kids. I spent well over $300 just for the phones. We noticed about a month into the service that almost every call was being dropped.
I contacted Cingular to complain about the service. I was transferred to various departments, representatives... Even transferred to various states! (we live in Minnesota). At one point, I was told that there wasn't any service towers in our area and she couldn't understand why we were even sold the service. To make a long story short, after THREE hours on the phone they reluctantly agreed to exchange the phones.
After receiving the exchanged phones we started getting dropped calls again. On top of that, the display quit working on one of the phones they exchanged (Minolta flip) one month after the exchange.
My monthly bill of $85.00 has turned into a $1200.00 cell phone bill! I contacted Cingular to address the overages, contending that the majority of the overages are due to the number of dropped calls (9 out of 10 calls are dropped). I was given a whole $63.00 off my bill! How's that for good business???
I am sick and tired of this company and their deceptive business practices. It's obvious that we are not the only ones experiencing problems. I think it's time for a class action law suit! Someone needs to stop them.
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