Have you ever called Cingular and noticed that you are "rushed" off of the line when you are calling to either get a question answered or if you need to make changes to your account? The reason you are rushed off of the line by a rep is the rep is only alloted 7 to 9 minutes to take care of your needs. If they go outside of that time frame they get reprimanded. Guess what, it is even worse than this folks. If you get reprimanded too many times for actually taking time to assist a customer you put your job on the line.
In working for this company I have watched managers go to an employee's desk at any given time and either set the rep's phone to where no more calls come into their line. While the rep is wrapping up their call, the manager is cleaning off their desk in preparation to escort out of the door.
I have been told that being on a phone call longer than 7 minutes is "over helping" the customer. How can it be over helping when the issue of the customer does not get resolved and the customer has to continously call the company back.
At the beginning of last year a new company logo rolled out called "The Customer Rules", the customer does not rule at all.
At the start up of service with Cingular you are never told that there is a possibility that you do not get your first months bill in the mail.
You are not told that you get a partial billing for the time your services start plus a month in advance nor are you told when your minutes begin and when evening calling starts.
Get this... A sales rep in the store will sign you up for service and quote a flat rate price to you and not tell you that you have 30 days to cancel service if you do not want it, and if you start up services with multiple lines and don't cancel within the 30 day window you get billed $175.00 per phone line and they will send your account to a 3rd party without letting know about it and you cannot make arrangements to pay the balance off if the account is canceled.
If you think that is great lemme get back to how the employees are treated. There is a union but it does nothing to make conditions in the work place better for the employee.
And Cingular fires their employees if they choose to get an employee account and forget to pay the bill.
Also they are so shadey that if you go off of work to attend a funeral and when you return with documentation to prove that you did indeed attend a funeral, someone will call the funeral home listed on the documentation you have submitted in front of you to confirm that a funeral did take place.in addition to that you must prove how you are related to the deceased and if you cannot prove how you are related to the deceased that is grounds for termination.
Have you ever heard of a company that does not accept valid doctor's excuses from your physician or emergency room? Cingular doesn't. Even if you have valid proof as to why you have taken off from work, you still get placed on a form of disclipline that takes 12 months to fall off the record.
We were told in traing that we can use FMLA but if you don't have enough vacation time saved up, FMLA can be a ticket out of the doors of the multi billion dollar company.
There are employees that have worked in one department for 5 years and they are maxed out a certan pay rate with no chance of seeing any more compensation in pay nor are bonuses given for meeting the unGodly time frame that they want their calls handled in.
They don't care about the customer's and surely don't give a damn about the employees... If you are wise do not get services through them at all.
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