On Dec 13 I call in to Leaders The Merchant Services Company, I was dealing with a sales rep. Named Ryan Moss we were all day long faxing back and fourth because I was going to lease two mobil units for credit cards, so I fax the rep. All the paper work he fax me which it was not coming thru on a cleary readable way, but when the rep. Told me I was going to pay $39.00
a month for each one, I decide to buy both units (2 way systems).
I strictly told the rep. That I rather buy them because I
did not want no type of contract, he respond that the only fees I will have to pay was the $17.00 dollars a month for the mobile fees and 1.64% plus 21 cents per transaction he fax me the credit
card forms and I fax him back.
Suddenly on Jan 4 I am checking my bank acct. And my wifes acct, and I find out that my acct was charge for $55.00 dollars when I am not even using the unit yet and my wifes acct was charge for $62 dollars and change
I called the Leaders they tranfer me to a csr, who told me that that was going to be my monthly fee even if I dont use the unit
I called numerous times to speak with the rep. Bryan Moss, they were tranfering me to his voice mail and started leavng messages with no respond, I kept on calling and I ask to speak with a sales manager.
They started tranfering me over and over where everytime they tranfer me I had to explain the situation over and over, like they were playng games with me.
Like at 6:30 PM, I receive a call from the rep. Ryan MOSS, I told him that I feel that is not professional for him to deceive me like that in order to make a sale, because then he was rushing me to fax the credit card forms, he said i call you back in 1HR.
I also told him that common sense speaks by itself, because when I decide to buy the units was in order not to have to pay $39.00 dollars a mnth for each/one, and that I wanted no type of contract, only the wireless access which was to my understanding the fees he told me I had to pay.
So what kind of scan, is that he did with me that now they want to charge mine and my wifes acct for $10.00 customer serv, $35.00 retrieval chargeback, other 55 cnts
added together with fees that I cant even read correctly on the fax, plus the $17.00 monthly fee for the wireless access.
I am hoping your agency can help me with this situation because I feel deceieved, and I believe this is the biggest scanning I ever been thru.
I wonder what can make a person think, that knowing that I decide to buy in order not to have a contract with them and not payng $39.00 a mnth, I'm going to have a contract payng more over $55.00
"This is and sounds ridiculous"
Thanks God Bless
waiting on your promptly respond
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