I want to report this company as it seems to have many "fees" that are not properly disclosed.
First off, when I signed up with them, I told them I did not want American Express and Discover. My sales rep reassured me to sign the contract the way it was and she would take it off.
Well, that was April, and I just got all these $5.95 fees from American Express. Which needless to say, overdrew my checking account and American Express said that I had to cancel through them, not my merchant services. Well, that was $100.00 in fees that Leaders nor American Express got, but none the less, it affected my business!
Then in August I talked to a Mr. Marvin Davis at the company. I talked to him on July 24th to be exact, and we looked at my acct history to see if there was a way to save me money on monthly fees as I was hardly staying in business. He told me he could drop me from $25.00 to $5.00 monthly minimum discount plus the $3.00 monthly terminal fee. My cards would be processed at a higher non qualified rate and I agreed. Yet none of my monthly statements have shown that to date. I am still being charged $25.00 a month plus all my cards are at the non qualified rate.
Last month I was charged a dormant fee for not using my machine! I already pay them $28.00 a month. That fee, to me is erroneous! And the fee is not disclosed in the list of fees on my contract. It is in tiny print along with some other material. JUst like their $99 annual fee is CONVENIENTLY located in a paragraph that discusses Discover and American Express information. To me it sounded like if I used AMEX or Discover then I get the $99 fee.
Again, that overdrew me! Leaders did refund the fee but I still had a $32.00 overdraft fee. I guess the last thing that has made me file this complaint is I called yesterday to complain about my nonqualified charges when I am still paying the $25.00 and not the $8.00 as promised, Mr. Marvin Davis said there is nothing in the records of that July 24th conversation. And when I asked him about the $7.30 dormant fee he told me it was in my contract under my list of fees! It isn't! It is listed in fine print somewhere else!
I tried to call Sarah Tieman and Corrie Fieitsch, but they were not in. I want to cancel my account with them. He told me I would have $350.00 early termination fee. I think after all the headaches, lies, and bank fees I have had, it is time to wipe that clean. I have written here, I will contact the Santa Barbara BBB, the Ventura Attorney General's office and the Federal Trade Commission.
I have had other merchant services before, and was able to let me out of my contract due to the small amount of business I actually transact. Why can't they? If they are truly a reputable company as they say they are, they will let me send in a written request to cancel my account without any fees.
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