I purchased A Sony 50" lcd projection tv from Circuit City. They offered me a protection plan for $500 for 5 yrs. It is one year later and the corners of the tv are shading caausing light colors to look dark. My first thought was "It's a good thing I purchased the protection plan." I was horribly wrong. I called the 800 number and was happy when they said someone would be contacting within 48hrs. 36 hrs later and no phone call. I called the company that was supposed to call me they said a holiday weekend was coming and they would be able to get to me until next week. I was dissappointed but not terribly upset.
A week goes by and they finally show up 3 hrs late at 7:30 pm. Not a good time. Two guys come in one looks at the tv and suggests to the other that they degouse it. I may not know how to spell the word properly but I do know you don't degouse an lcd tv. The other one didn't even speek english. They did somehting with my remote to bring up a diagnostics menu that came up all green So they stared at the tv for another 5 minutes only to tell me they were going to have to come back because they did not have the proper remote codes to adjust the picture. They knew what the model of tv it was and the problem but still decided to show up completely unprepared. The week ends and no phone call. I call city advantage and they call the tek cityadvantage says they a investigating the problem with sony and I may need a new light engine and they would call me monday or teusday with news. Well tuesday has past and still nothing. I call agian they get a hold of the tek again. This time they sent in a request for a new light engine for my tv wich is an $1100 part and it was going to be another week before I heard anything. Meanwhile no one qualified has even looked at my tv but they can't do anything because my tv is currently being fixed. Can anybody say Rip-off.
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