I've been using Cricket's services for over two years and had been very happy with them.in February my phone, which had no problems for two years, stopped working. The problem was that it would not hold charge. I tried buying a new battery and a new charger but the problem remained. So in February I brought my phone it to the main office. The representative there told me the only thing I could do was to send it in and get a replacement phone. I did so and was charged $50.00 even though I had been paying $5.00 per month for the two years I owned the phone for insurance. I was told I would receive a new phone, however, the phone I received was refurbished and did not work.
I called Cricket and was instructed to contact The Signal insurance company. I did so and they said they would send me a new phone for free. However they required me to send in the broken phone first and the replacement they sent out was delivered to the wrong address and I did not receive it until over three weeks after I had sent mine in. Therefore I had a broken phone for one month and no phone for one month, but I was still charged by cricket for both of these months. The second replacement phone I received was again refurbished, was a cheaper model, and still did not work.
I use my phone for business and have been severely inconvenienced by not having a working phone for two months. I believe it would be appropriate at this point for Cricket to give me a working phone as well as to reimburse me for the two months, or to give me two months free. Until there was a problem I was very happy with the company and would like to remain a Cricket customer.
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