We bought the Motorola v3 razor and bluetooth headset in "upgrading" the phone. We were led to believe the $226 we spent would only be $79 after rebates, plus 19.99 for the media works option you had to have to get the rebate.
The agent said we can call him after 30 days to remove this (not true if you want your rebate/reward). After looking now over the forms and receipts given, we find that in reality we only get a rebate of $50 for the $130 phone and a $20 rebate for the $80 headset and the rebate is not a rebate so to speak. Its a Cingular Visa Reward Card but it cannot be used for cash, or at atm or cash dispensing locations or gas at automated gasoline pumps.
It takes 10-12 weeks for fullfilment of rebate. Required services and options must be active at time rebate is processed. Also typed on this "option form" the agent rep filled out is a so called promo that is typed in stating you understand you are receiving 30 days free roadside service and will be billed $2.99 a month starting in month 2. Attached to this form is a statement page telling us that we got a terms & conditions booklet, rate plan brochure, & features brochure provided to us at time we signed agreement (which by the way isn't signed but typwritten in "signed via electronic signature" which is I guess taken from the check we wrote? We signed nothing else that I remember) and we never received any booklet/brochures so we don't even know how to use this stupid media works.
It also states that if we terminate this agreement before the expiration of our service commitment which they rook you into another 2 years of, we pay an early term fee of $175. After all this I figure that we not only got screwed for $226 for products, they are not out any rewards because you end up paying for 3 months of this media works at 19.99, plus 2 months of $2.99 for road service that we didn't even know was added, (cause it must be active for the rebate which takes up to 12 weeks remember) plus the cost of the product which equals around $300 plus after you add all the taxes & regulatory fees for the monthly extra services.
So basically you end up with maybe $4 actual rebate reward and you can take postage off of that for having to mail it in. What a RIPOFF!!!
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