2005 Xmas gift from wife: RCA wide-screen TV - service model # 32V432TYX5/serial # F494CA0UW
1st complaint: 5/3/06 @ 5:30pm/EST - case #10WDF - TV remote not working. Donna/customer service promised to ship replacement a/s/a/p.
2nd complaint: 5/8/06 @3:15 pm/EST - case #112QQ - customer service claims new remote shipped; remote never received.
3rd complaint: 6/2/06 @ 1:00pm/EST - case #12RDF/service ticket #03996254 - supervisor claimed remote replacement order was input into system, but never shipped. I informed supervisor that now TV itself also non-functional - won't turn on at all.
Supervisor refused to assist with only the warranty card; said I had to have actual store receipt (even though their system has all the information available via warranty card mailed within required 10-day period).
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