I purchased a Home theater in a Box from an authorized reseller. 2 months later the remote control stopped functioning. The remote wouldnt chnage the channels or the volume. I had to send it to an authorized repair center almost an hour away from me then wait 2-3 weeks for Onkyo to send the rapair facility a replacement. The replacement remote was then sent to me. The whole process is time-consuming and your stuck with equipment that doesnt function properly. I received my remote control only for the exact same thing to happen again a few months later. I take care of my equipment and I dont abuse it! After several phone calls and emails I got Onkyo to agree to send me a remote directly from headquarters. I faxed them my proof of purchase and my name address and other information they required. 4 weeks later NOTHING!!! They refuse to transfer me to their Manager Jack Cooper or even provide me with his phone number. They gave me the runaround several times and would not answer any of my questions directly. For a $25 remote I shouldnt have to buy a new one. It's still under warranty. A customer should receive a phone call in return and if a return authroization is promised then it should be honored. I will never buy an Onkyo product again!
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