I purchased a Toshiba HDTV model 23HLV84 in February. The television was defective, and it was replaced in May. The new remote broke by February, and it was replaced free of charge under the warranty.in July, a button on the replacement remote stopped working. Toshiba refuses to stand by their merchandise and replace the remote free of charge to me. I sent a letter to the president of the company. Rick Phillips, the customer service manager refused to stand by their merchandise.
I have had many devices with remote control modules, and I have never had one break. For a television and two remotes to be defective, Toshiba must have faulty manufacturing. There is no way I could have damaged one button on a remote, so it stopped working and all of the others are fine. I was told by Toshiba that the first remote likely had a bad sensor. That is what is wrong with the second one.
Be wary purchasing anything from Toshiba.
0 comments