I had to resort to guerrilla tactics to get my rebate from InPhonic. They tried to deny my rebate for bogus reasons (one after another), so finally I had enough.
I got my rebate, and I was content at that. Then I read an interview with CEO David Steinberg. I was absolutely floored when he described the lawsuit that the DC AG has filed as a "frivolous" lawsuit. He claimed that InPhonic was a lawsuit target only because they are a successful company. If he hadn't had such an arrogant attitude, I would have just minded my own business.
People that run businesses like these deserve to see their stock plummet (as InPhonic's has), and deserve to be sued (as they are).
So now, I'll share how you can get in contact with the right people.
First, you can get all the info you need from the internet.
Second, all InPhonic email addresses are written in the format of FIRST INITIAL then LAST NAME then @INPHONIC.com. (example: John Smith would be [email protected]. You can then go to InPhonic's website (http://www.inphonic.com/b2b/AboutUs_Management.Asp) to get the names of their management team and figure out their email addresses from there.
Also, you can do white page searches for the management's home numbers (do searches in Maryland, Virginia, and DC). You might get lucky. I guarantee you that if you owed them money, they would be calling you at home too.
You can also email Hollie Kapos ([email protected]) for help. She can be reached at (202) 333-0001 (x137).
Another helpful person may be Tripp Donnelly. His email is [email protected] and his number is (202) 256-4254.
Good luck!
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