Complaint / Review
Diretv
DVR Rebate Denied as Rental Equipment, Unpaid After 6 Months

The Direct TV DVR rebate is a complete rip-off.

I bought Direct TV's DVR unit for Christmas for our family, and I still have not received the rebate form or the rebate. I did download the rebate form on the internet and sent it in by the time required.

I received a letter from them saying I did not meet the criteria for the rebate, and I had to call and ask them what that was. They said it was not available to people who rented their equipment. To my knowledge, that was not stated at the time of purchase. After calling them, I got that changed because I had service with Primestar and all of my equipment is pretty old. They said to resubmit and they would push it through. It is now a 6 month ordeal and no rebate check.

Direct TV also has hardly anyone who can speak English well enough to even answer the phone, let alone help you with a problem.