Below is what I sent the CEO of HP. Now I do like there products but when a customer has a problem and the item is under warranty what makes them think that the customer would want to pay up front or buy something to correct the problem that started at their factory on OEM installation.
Tried this last week and still can not get your company to aknowledge a little problem with SPY-WARE and offering to help if I pay up front for tech support for a product that was one day old (this from your phone service). Or offering software to purchase to solve the problem that was created by your company. (this was your online help). Last telling me to run system restore to correct the probelm when that would have brought the problem back after Wild Tangent was removed and made it unable to try your game site. (this from your Email support.)
So your company is three for three I am seeing if this number 4 or you might be able to help. Second request
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