We have 3 accounts and pay the bills when they come in. Date due on bill is "upon receipt" Our last 3 bills were sent 3/30 and posted to our account on 4/25
This also happened in Jan. For which they charged our accounts 15.00 each for late fees. (I wonder if I can charge them late posting fees?) One account was charged twice. They shut off 3 phones. They told me it can take up to 5 days to receive my bill and another 5 days for them to receive my check and then another 15 days for them to post it to my accounts!!!
However after 20 days of the billing date the account is considered past due! When I pointed this out to them they said "Thas all I know.
I don't do no posting to the accounts." "Somebody else do those." I then ask if I can speak to a supervisor.
They tell me it's not a supervisor department! What the hell does that mean.
I finally reach someone on a Friday to restore service to these phones and he tells me to wait 24 to 48 hours, he fails to tell me that those hours begin Monday morning!
So monday morn I call and they tell me he put the work order to restore in for 1 phone not 3! So she puts the other 2 work orders in.
Can't wait to see how it takes for these phones to be restored. My contracts are up in 8 months. Then it's good-bye MCI! BUYER BEWARE!!!
Dianne
Newbury, Massachusetts
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