I purchased two cellphones from A1Wireless (Inphonic) which offered combined rebates of $250 for purchasing them from them. The rebates were the main deciding factor for my purchase, and were supposed to be paid within 10-12 weeks after complying with all of the requirements they had.
I carefully followed each requirement and sent the rebate materials to the addresses provided. I then began checking their website for the status of my rebate. It showed that nothing had ever been received. I knew this wasn't true and after finally finding contact information, wrote them and told them that I would be seeking some type of legal assistance in having them honor their rebate promise.
I was then called by Tawana (301-883-0040 x5350), who according to her voicemail works in the Office of the President, and told that they had received the 4 rebate forms on January 10th, and that I had met all of the qualifications for the rebates and that they had changed the website to check the status of my rebate. I was also told that she would get back to me the next day after she contacted the correct person to have my checks sent.
That has been about 3 weeks now and she hasn't called me, answered her phone, or returned any of the 6 subsequent messages I've left for her. They still haven't sent me my rebates and the 12 weeks have passed. It appears that the call was just a stalling tactic and they have no intention of honoring their promised rebates.
After researching more about this company I have come to find out that they have a reputation for doing this, which caused them being terminated from membership in the Better Business Bureau. Had I know this earlier I wouldn't have purchased the phones from them.
It's a shame that a company should be allowed to advertise falsely and take advantage of consumers with impunity. I filed a complaint with the FTC and am seeing who else I can contact and what else I can do to get my rebates.
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