This company (Inphonic) advertised to sell Motorola V330 cell phones and promised $100 per phone rebate. I purchased five phones and chose a plan with T-Mobile. I submitted the rebate forms in November. They informed me that they could not approve the rebates because my bills to the cell phone service provider (T-Mobile) were not paid in full.
On 1/30, I called them and talked with Lori. I told her the bills have been all paid. She asked me to go to a website (www.rebatestatus.com) and send my explanation. That is the only way Inphonic would entertain any inquiry, I was told. I sent an e-mail with explanations. I told them the outstanding payment was because I had assumed that T-Mobile would automatically get the payment through my credit card. I found out that I had to re-register for the automatic payment through my credit card. I did it. All my bills are paid.
On 2/21, I called Inphonic again and talked with Rebecca. She told me that a $100 check for one of my rebates was in the process of being mailed. For the remaining four rebates, she asked that I fax them my October T-Mobile bill which I did.
On 3/3, I called Inphonic again and talked with Jennifer. She surprised me by telling that Rebecca gave me the wrong information and that I was not entitled to any rebate. She further told me that nobody in the company would be able to help me. When I asked to speak to a supervisor, she connected me to a phone. Nobody answered this phone. But I could leave a message requesting a call back. Nobody has returned my call.
It seems like Inphonic does everything to stall or not pay rebates by giving run arounds to its customers. I feel cheated, lied to and humiliated.
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