I searched around the internet for 2 weeks and finally found Royal Camera - which promised me a great deal on a Canon Rebel XT. $419.00 for the body. I requested 3 day shipping and two days after placing the order online, I returned to work with an email that asked that I contact Royal Camera at extension 201 to confirm the order. My wife called and immediately the jerk (oh sorry, sales rep) started trying to shove other products in her face. She got flustered so she handed the phone over to me. First of all, he claimed the battery charger for the Rebel was not included, which I'm not certain is a lie but seems fishy to me. He wanted to charge us 200.00 for that. And then he kept pressuring us for a memory card, additional warranty. He wanted me to buy the "Kit" with the standared 18-50 mm lens but since I have one for my 20D I declined. Even after I told him I already have that lens he kept trying to get me to buy it. What originally started out as being a $600.00 order (Also had a 200 mm telefoto on order) ended up turning into over 1,000 dollars by the time I hung up. A deer in the head lights - I realized quickly I'd been had and my wife (taking the reigns) called back and asked to talk to the same extension (201). He answered and my wife explained that she wanted to cancel the order because the price had gone up too high and it was a spur of the moment thing. He rudely wanted to know "WHY?!" she was cancelling and when she told him we were going to do some more shopping around and we may be back he quickly cut her off and said, "Don't give me this you might be back crap - I don't have time to talk to you." And he hung up on her. She immediately called back and let them know how rudely she'd been treated and asked to talk to a supervisor, they transferred her to someone else and it wasn't a supervisor. She wanted to make sure that the order was cancelled and the person told her it was. She called back later to check and make sure it was cancelled - the person told her it wasn't - but they would cancel it. We've contacted our credit card company and warned them that this may not be the end of it.
Not only is the customer service non existant with this company - but of the 4 people we've been in touch with. 100% of them have been jerks. I'll be buying a camera locally for about 300.00 more - but I'd rather pay extra and know what I'm getting.
BE AFRAID - BE VERY AFRAID of this company.
0 comments