ABSOLUTE HORRIBLE Comcast customer service affecting a resident in Chicago IL.
Comcast cable goes out every 3 weeks - like clockwork. It displays the following:
ONE MOMENT PLESE, THIS CHANNEL WILL BE AVAILABLE SHORTLY
When I go into the cable box setup menu, it states that it is Disconnected - Not Connected.
This is a logical disconnection, NOT a physical disconnection.
This has been going on since January. It is early May. I have called Comcast easily over a dozen times and what do I get: hung-up on - no-call, no-show techs - lied to by your customer service about the day/time when the tech was suppose to arrive - techs, when they do show up, have absolutely no clue on what is the problem (I guess they are told to just show up) - tech not fixing the problem.
The few techs that did show up told me the following:
the problem is with the signal - the problem is not with the signal - the problem is outside - the problem is inside - the problem was fixed. A few days later, cable goes out.
A few times I was told that the tech would come out and replace both HD cable boxes. Techs show up empty-handed.
Tuesday May 06, cable went out again.
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