Two weeks ago I had my cable and internet installed. I have a TIVO, so I requested the cable CARD; and my appointment was scheduled on Sunday, May 25 between 1 and 4. The tech. Finally arrives at 5:30 pm, with a DVR. I told him that I do not need a DVR; I need a cable CARD for my TIVO. It turns out that he did not have anymore cable CARDS, and that I would have to reschedule an appointment to have that installed. I could not do that because I was leaving on vacation and I needed something to record my shows, so I had him install the DVR until I return and I can then schedule to install the cable CARD. He then moved onto the internet installation. He was clearly online setting everything up, and as soon as he left it stopped working. I called for tech support, but a recording tells me to do two options which are unsuccessful. I am told to make an appointment to have the internet repaired. I leave for vacation and return on Monday, June 2.
I call to make my appointment for Saturday, June 7. I explain that not only do I need my cable CARD installed, but I need someone to come and fix my internet. The representative on the phone tells me the same person can do both.
Saturday comes, and the tech is a no show. I call, and the representative on the phone tells me that the tech. Will call me to let me know what was going on. I wait until 6:30 pm and he never called. I call to reschedule for Sunday, the next day, and the rep. Tells me that they don't schedule appointments on Sunday. How was I able to get my installation on Sunday two weeks ago?! She tells me to reschedule. I have to schedule on a weekend, I work until 6 pm and apparently your tech. People can't schedule that late. Why is that when most people work 8-6? I am not waiting another week to have someone finish what they started, with the certainty that I will be sitting all day waiting and not have them show up? I can't trust your scheduling!
I call on Sunday to try and talk to someone else, with no success. He tells me that tech. Can come on Sundays. Why was I told the day before that they can't?! The rep. Tells me that Monday between 1-4 is available. After much debate, I tell him to book the Monday 1-4, I can once again modify MY schedule, how very inconvenient! He tells me "now it’s not available, we are all in a system and someone must have booked it". I hang up; this is incredible how hard it is to experience anything positive from your company.
I am sitting still with no TIVO and no Internet. Now do not tell me that I need to schedule something with the internet department to have that fixed. Do you think I want to go through all this with the internet department as well?! IT is this hard getting something accomplished with my cable; I have absolutely no faith in your internet department!
0 comments