On July 12, I pulled into my driveway with my new Pontiac Grand Am to stop in and pick up my daughter. I was only in my house for minutes, when we noticed smoke passing our front window.
When we looked outside, my new Pontiac Grand Am was engulfed in flames and catching my garage on fire! It took my insurance company until December of but with the help of GMC, it was determined the cell phone was the cause of the fire. Upon investigation, we found several cell phones sold through Verizon Wireless had defective batteries that would explode becasue they would over-heat.
I located many stories on the web of people having these same cell phones exploding in their faces or hands, and even phones not turned on, just charging, were exploding in homes and starting fires. I forwarded the report on to Motorola, who of course sent their own investigator to look at the remains of the phone. The investigator called me while he was looking at the remains and mentioned the remains were beyond utilizing as evidence since the fire was so hot. He stated he could not say for sure the cell phone exploded, but he could not rule it out either.
I asked for his report, and he stated he would request Motorola send me one. Needless to say, Motorola denied my claim, and stated there was no report of the findings from their investigator. The attorney working on my case simply discontinued to answer my calls or respond to my e-mails. We bought a lot of four phones through Verizon. We were not allowed to cancell our wireless contract without a termination fee, they did provide me with one used phone, but Verizon will take no responsibility for selling the exploding phones to me, nor did they want to comment on other incidents.
Customers need to know how dangerouse these phones can be and that both Verizon and Motorola willnot take responsibility of any claims, even though there have been many incidents. Motorola have recalled very few phones, leaving the door open for many more incidents. This is just a time bomb waiting to explode, literally, in the hands of every person holding a Motorola cell phone!
0 comments