Complaint / Review
Verizon Razr - Motorola Cell Phone
Motorola Razr Keys Failed Within Months, Cannot Dial 911

The Motorola Razr sold by Verizon is a horrible piece of garbage. In conjunction with the Cell Phone Insurance Scam, the Razr is designed to break down in within several months so that insurance companies can tack an extra $5 a month to "insure" the phone so it can be replaced. To make matters worse, the Insurance itself if fraudulent. Here was a class action lawsuit filed against cell phone insurance companies:

http://www.consumeraffairs.com/news04/cell_phone_insurance.html

I've had my new Razr for several months. The only key on the entire phone that works is the red "on/off" button. The rest of the keys do not respond. The phone itself randomly shuts off even when there is a full charge on the larger battery (I purchased the upgraded battery). My wife's Razr (she uses her Razr far less than I do) has several keys that do not work, including the number 9 key - so if she or my kids are in trouble, they can't dial 911.

So, because I opted out of the extra $5 a month insurance scam offered by Verizon/Motorola, I am forced to purchase new phones and wonder if the next manufacturer is purposely building and inferior product to fuel this Cell Phone Insurance Scam!