I sent my computer to Dell for repair under warranty. They have had it for over a week, repaired it, and sent it back to me at the wrong address. It was therefore sent back to Dell. No one from Dell ever called to tell me what was wrong or when I would receive my computer.
When I called to find out where it was, they informed me that they indeed got it back and now it is damaged in a way that the warranty does not cover. It has not been in my possession in the time that it was apparently damaged. They are now saying I must pay $699.
It has taken me over five hours on the phone, being sent from one department to another, my calls being dropped, being put on hold, and I do not have my laptop back. I paid over $3000 for this computer and bought an extended warranty.
I will never buy from Dell again. I will not even attempt to send my computer to them for repair for fear they will dammage it and then demand money to fix it. This is the worst customer service experience I have ever had.
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