See text, below;
To: DISH NETWORK
(Michigan Affiliate)
Fr:
Re: DISH Scam!
Having been dissatisfied with DirectTV and thereafter with the increasing of cable rates, several weeks ago I contacted you folks regarding your service. Four rooms of service with no equipment to buy! A free DVR! Sounded too good to be true. And it is!
Your first installer was to be here between 0800-1200. He showed up, without calling, several hours late! He not only didn't have a bloody ladder, but was talking about significant hourly charges because he had to put one receiver on our main floor, and the other three on the 2nd floor. Further, since he had no ladder, he was going to put the dish in the middle of the back yard! In spite of the installers offer to come back NEXT WEEK with his buddy and a ladder, we sent him on his way after wasting the entire bloody day! Upon calling your office, we were assured that the next installer, one week hence, would be better.
Your installer was to arrive today, between 1200-1700 hrs. At 1300 hrs. He was considerate enough to phone us and advise that he was running late. He finally arrived at 1700 hrs. With an assistant and several LADDERS! However, within the first two minutes he informed me that we needed a phone jack by each receiver, or there would be an additional $4.95 a month charge for each receiver that didn't have a jack! I'm sure there must be fine print somewhere that addresses this, but couldn't the first installer have mentioned this? Anyone of the several folks the wife talked to? The woman who called me last Wednesday to confirm the appointment? Hell, DirectTV worked with wireless transmitters which I still have somewhere, and could have had available if forewarned.
So, the free DVR costs almost $5.00 a month extra. Just under $60.00 a year.
Two of the four TV's are beyond 20 feet of a phone jackanother almost $120.00 a year.
And for the $600.00 per year package we were looking at, you folks cannot get an installer here on time!
Lastly, my two sons wasted their time configuring their rooms for your installer's ease of ingress, and the wife and I blew a day and a half during the holiday season. Time that could have been spent either working overtime or getting ready for Christmas.
DirectTV lost our business due to lack of service after installation, but at least they were able to get their equipment installed ON TIME and for the STATED PRICE!
Lastly, none of the several people I know who use your service were hit with all this hassle and extra charges. Why?
A Dissatisfied Almost customer.
0 comments