I wish i read this before i made the mistake of doing business with these guys. I purchased 2 flood lights for my flag in early december (12/11). The order shipped 2 days later (12/13). Not a big deal for the most part and arrived a week later (12/19) only to find that the lights were about half as strong as i ordered. Disappointed but figured that it was a mistake. Contacted company and explained problem. Return label was sent that minute but exchange lights didnt arrive for another week even though they receieved returns in 4 days (mailed on 12/20. They got the light 4 days later. I checked the tracking #). That would have still been ok but when i finally receieved the package not only was it still the wrong lights but this time they were even weaker then what was sent the first time. When i tried to contact office i was met with message say they were closed for holidays until 1/2.
When i finally spoke with someone when they came back and explained that now because of the delay there was snow and i couldnt get to the light fixtures to change them, i was told that was to bad and it was my problem and i just had to wait for the spring. I tried to me calm and speak with someone in sales or customer service only to find that this place has NO SUCH THING! Every person i talked to was (no joke) something off of a TV show in which that stated i was wasting there time and that $200 for lights is the cost for 'their gym shoes' and no big deal and that they didnt care. They refuse to give me a refund and will not sent me a return label and then began making false claims that were in direct contract to the advertised web site.
I spoke with no less then 5 persons (john, Mike, Josh and 2 other unknowns) and they were complete ass'. After checking i was able to find several other complaints about these 'boyz' when they were under differant company names. There diclaimer page goes into detail about all the things they will to do you if you take action against them but they forget to cover they part about fraud when they knowlingly or willingly fail to provide an advertised or purchased service. California Dept of Jusitice was notified this evening and it seems they i will have to follow through on the rest of the steps. All this just because these jags didnt know how to put 2 flood lights in a box. Anyone who reads this be warned, they have no desire to actually resolve ANY problem you may have and i not only have print outs of the web pages of the lights, but i also have the payment and order receipt as well as photos to show what was purchased and what was sent and if the owner of coast 2 coast would like i can show phone logs of the times i contacted the business in an attempt to remedy this.
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