I order four lights from these jerks and two days later my client found some other lights that she liked better. I called and asked if I could cancel the order and do an exchange for some other lights. I was told that since I called and canceled right away that it was not a problem. This person even called the manufacturer while I was on hold to make sure we could cancel the order! The Christmas Holidays came and went and so I finally got back to Lighting Universe (ATG Stores) three weeks later to get the new lights that my client decided on they told me that the original order that I canceled was in process and that I could not cancel the order. I informed them that I had already canceled the order and I told them the representative that I spoke with and they said that she should not have done what she did and the order was non - cancelable. They told me that I could always resell the lights on ebay. Rude! They told me that the restocking fee was 75% and that they would refund me $425 out of a $1,700 order.
I called my credit card company to see if they could help and basically they said that I did not have much of a case because I did not have a order cancelation confirmation number. Do buy anything from atg stores or Lighting Universe. They are crooks!!