On November 15 I called in and purchased a Blackberry Bold 9900 (order# 29310), but the wrong phone was sent to me (Blackberry Bold 9930). The salesman, Malvin told discussed the difference in between both phone because my fiancee wanted the 9900 and he recommended the 9900. I was charged for Bold 9900 and was totally surprised when I received the Bold 9930.
Total price (plus shipping was $462.59) I was also promised a free pink case for the Blackberry phone (which I never received). I have since called numerous time and was promised credit to my visa card of the difference between the 9900 and the 9930 (9930 is cheaper than the 9900). Its been almost 7 weeks since I purchased the phone and I still have not received the credit to my account. I spoke to Malvin today and he again promised to refund the difference into my visa account, like he has done in the past.
It is so frustrating.
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