My wife has been a patron of the Fair Oaks library in Stockton for many years. Service here was exceptionally good. My wife has a disability that causes her to have great difficulty remembering strings of numbers. As an accommodation for her disability, the staff at the Fair Oaks library were kind enough to set up a alphabetic pin for her. However, the Fair Oaks library closed.
So, we had to go to the one in Manteca. We'd heard many complaints about this branch, but decided to give things a chance, anyway. After the way we were treated, we do not understand why the Manteca branch was allowed to remain open and the Fair Oaks branch closed. Here is our experience with the San Joaquin Public Library in Manteca:
We reported problems using their automated system and their computer to renew a book my wife had checked out. A woman who works there, whom we later learned is named Marni (Marny.
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