HRS is the problem, not Best Buy. The problem with Best Buy is that they contract out for too many of their services to save money and that screws their customers over. I no longer use HRS for my purchases there and I pick-up my own products. If they don't allow that (i.E. The washer/dryer I bought) I cancel the order and go to Sears. The employees for HRS defending them are probably the exeption, but I have dealt with many rude reps at HRS. We cancelled the account insurance after receiving the first bill and it took 19 months to resolve the problem with the reps at HRS. I have been told it is my fault they couldn't properly cancel it because I signed up for it in the first place, denied a supervisor/manager to speak with and been hung-up on. I finally had it resolved but had to pay several hundred dollars of insurance to avoid the due date for a computer I purchased (because they bundled the insurance charges with the cpu).
I have since paid the account off and am happy to not have the hassle with HRS anymore. I still enjoy shopping at Best Buy but would prefer to make large purchases on my Sears card because the credit department is much easier to deal with. I also have an account with Wickes (another HRS user) and have paid off the dining set I purchased to avoid any problems with HRS. It took about a year and there were thankfully no problems with the Wickes/HRS account. For the employees defending the BestBuy/HRS accounts, one can only imagine why so many people would experience such similar situations with these same company accounts. Surely you have probably had a few of these calls yourselves. If no problem existed the complaints would be much fewer and farther between.
Ant
Torrance, California
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