I purchased a dining room table and chairs from Wickes. The table had defective problems on the table-top and the finish would start to come off. I notified Wickes and stated that it was a problem with the manufacturing of the table. I asked if 1) could we get another table since I assume this would happen again and 2) if not, please come out to repair. They sent someone out and gave me a new top.
This happened again twice (as I knew it would) and they stated that they were no longer liable since it had been a year since I purchased the table. I explained to them that it has happened to three table tops and that the table was defective.
Wickes stated that they would have a supervisor in customer service call (never heard from her). I called back two weeks later and their notes on their database showed that a customer service supervisor had called (blatant lie). I stated this wasn't the case and could I please speak with a supervisor. The person I was speaking with put me on hold and then got back on the line stating "the supervisor is on another call and will call you back shortly". I gave them my number to make sure they had the correct one. No one ever called. I emailed the company and called a coupled of more times but the same thing as before. I was given the run-around and told someone would call back.
My advice - Don't ever buy from Wickes (we bought the extended warranty). They will push you to buy the warranty but in the end, THEY WILL NOT HONOR IT.
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