I registered with Cosmetique last winter/early spring. Tried it for several months, decided the products were NOT QUALITY products for the amount of cost, so PHONED IN my CANCELLATION. Two months later, around August of this year, my bank account was overdrawn because COSMETIQUE billed me! I suffered almost $100 in overdraft fees as a result!
I phoned them again, furious. They would not reimburse me for the overdrafts, although the woman I spoke with ACKNOWLEDGED my account "should have been CLOSED", and agreed to email me a CONFIRMATION that my account was indeed, now, FINALLY CANCELLED, FOR REAL She was VERY RELUCTANT to do this, insisted it was not necessary, but finally indulged me.
I DID NOT EVEN RECEIVE a reimbursement for the after-cancellation fee, although a product DID show up on my porch the next day! I decided as long as I had a copy of the cancellation in my hands that I didn't care, as long as it was OVER.
No, not over. This week, my bank called me to "discuss a serious problem" with my account. Turns out Cosmetique STOLE money from my account a few weeks ago, and, again, as a result, my account bounced three legitimate checks and an ATM fee for a total of $144.00!!!
I will call them AGAIN, but feel this company needs to be reported as a rip-off AND THIEF! I am on a fixed income and they have all but destroyed my already weak credit (medical bills over the years after a car accident and resulting disability), and, worse, my bank has warned me I will be unable to keep my account with them if this continues!
Leaving $100 in my account to cover such "accidents" is nigh impossible for me — I simply do not have the luxury of adequate income to do so, living paycheck to paycheck on a carefully structured budget.
I DEMAND A REFUND OF EVERY PENNY they've caused me to LOSE after first cancellation, EVEN MY OVERDRAFT FEES, because, as any judge would say, "Were it NOT for the actions of (Cosmetique), these events would NOT HAVE HAPPENED..."
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