Purchased a Roketa MC-54 Touring 260 scooter on June 26th via the website scooterdemand.com. Received scooter on July 9th. Scooter had damages upon opening the crate it came in. The crated had metal bars on the sides and the right side had major scratches to the Front-Right panel, Right side panel and antenna on right was damaged.
Immediately called on my cell phone to shipper and reported damages. They said claim had to be taken up with merchant. Called scooterdemand and reported it. They gave me a run around. I emailed sales and they responded back to send in pictures of damages and they would send new parts. Got a response back that they were reviewing the pictures. It has been 10 days and there has been no response. Sent more emails and still no response.
Contacted my credit card company to file a dispute. I paid $2499.92 for this "New" scooter. Card company said it should have come in "Mint Condition". Luckily, several of my neighbors were there when it was delivered and will send in signed letters stating they saw the damages. Also, my cell phone records will be consistant with delivery time and times I called shipper and scooterdemand so they can't claim I damaged it. Also, scooter demand sent me the wrong MSO (Certificate of Origin). The Vin# was wrong and I could not get it registered or tagged till I received the new one several days later.
Sent scooterdemand a final email yesterday July 17th stating that if I don't here back from them in 2 business day, I will assume they are not willing to rectify the problem and I will have to take action.
Credit card company said to get an estimate of cost to repair it from a shop and they will dispute it and will get my money back if I can prove my case. I had taken photos of the damages when it arrived and the dates and times appear on the photos. I had left my contact information with scooterdemand and got no response. I'm highly dissappointed with scooterdemand.com.
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