I have had Dish Network for a few years now, and for the most part, am happy with them! I do think their customer service people are horrible though.
My "consumer complaints" is about how they continually charge me an extra $5 a month (per reciever) for all of them past the first one. When I got this system I purchased everything through a retailer and installed it myself. I them called Dish to activate programming. So everything in my house belongs to me! Dish charges me $5 lease fee, per receiver past the first, every month.
They of course don't call it a lease fee but something more clever like additional reciever programming or something, due to the fact that they can't charge me a "LEASE" fee on my own equipement. It ANGERS me that that is in fact what thet are doing though. If I had bought one reciever and leased the others from them my bill would not change!
I have called several times to no avail. All I get told, on the phone, is one excuse after another. Half the time when I call, I either can't understand the people, or I get hung up on. I am not rude on the phone to their people nor do I want to be treated that way! All I want from them is a justification of charging me a lease fee for my equipement and a refund of the monies I have given them in those fees for the 3-4 YRS. I have been a subscriber. I would also like the charges to stop! They act as if they don't nickel and dime you to death (needlessly) they would go bankrupt or something. I think there has to be some sort of way to stop these needless charges, so I think I might have to take things a step further. Their call center obviously isn't there to help anybody but them!
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