Ie purchased my car thru Auto One, when Citifinancial bought the company trouble started. They reported that I was 3 payments behind, which I wasn't. I have never missed a payment. I faxed all my information where I had Fed-exed all my payments to them.
When I sent proof that I had sent payments they told me that I had not. After getting proof that they had signed for and cashed the money orders they still refused to admit they had payments in full.
I was rear ended in November. When I called to get a pay off, they hung up on me and the insurance company. They stated that they would not give me any pay off information until the payments they said I was behind on were caught up. Doesn't make since that I wanted to pay it off. When I finally got the payoff in the mail several weeks later, they said it was $2100.
In March when my husband called them about this they told him they had not received my Feb. And March. Payments. Once again I had Fed Ex bills where they were sent. Friday the 6th of March they repoed my car. Which was paid for in Janurary. I had already made two extra payments that I should not of made.
They have tried to degrade me, yelled at me, been rude and totally unethical. Someone needs to help everyone that Citifinancial has bullied. I am a hard working person that depends on her vehicle to get to work and home. Now I have paid over $10,000 for a car and I have no car and no money. I have over $1500 work of clothes in the car they have. I was taking them to storage the afternoon they got my car. I have no idea where my car or my belongings are.
0 comments