I purchased my car through Auto One. When Citifinancial bought the company, trouble started. They reported that I was 3 payments behind, which I wasn't. I have never missed a payment. I faxed all my information showing where I had FedExed all my payments to them.
When I sent proof that I had sent payments, they told me that I had not. After I got proof that they had signed for and cashed the money orders, they still refused to admit they had payments in full.
I was rear-ended in November. When I called to get a payoff, they hung up on me and the insurance company. They stated that they would not give me any payoff information until the payments they said I was behind on were caught up. It doesn't make sense, since I wanted to pay it off. When I finally got the payoff in the mail several weeks later, they said it was $2100.
In March, when my husband called them about this, they told him they had not received my February and March payments. Once again I had FedEx bills showing where they were sent. On Friday the 6th of March they repossessed my car, which was paid for in January. I had already made two extra payments that I should not have made.
They have tried to degrade me, yelled at me, and been rude and totally unethical. Someone needs to help everyone that Citifinancial has bullied. I am a hard-working person who depends on her vehicle to get to work and home. Now I have paid over $10,000 for a car and I have no car and no money. I have over $1500 worth of clothes in the car they have. I was taking them to storage the afternoon they got my car. I have no idea where my car or my belongings are.
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