I was charged $14.95 per month on my local verizon phone bill for services for ESBI. I then contacted verizon to find out what it was about. I was told by verizon to contact ESBI. I contacted ESBI via e-mail because I had no luck by telephone. ESBI responded in 2 weeks. I will list the emails between us. Read from the bottom up.
Start of E-mails...
Thank you for your inquiry. I understand you are requesting ESBI to assist you on the charges. Customers are being billed for voicemail service with a bonus of identitytheft services.
* Bills a monthly recurring fee of $14.95.
* Hours of operation are: Monday
- Friday 9am - 5pm EST.
* All sales are 3rd party verified.* Utilizes Pop
- up ads Internet advertising.
* End users can obtain additional information regarding the service beingbilled via the providers website at: www.tppv.com/consumer.
I understand you stated you did not authorize this service. I am issuing credit for $25.90 plus tax for the Nov and Dec charges. Please allow one to two billing cycles for this credit to appear on your phone bill. I have documented a request for cancellation. Please do not hesitate to contact us if you have further questions.
Estella
From: [mailto: d*] (REDACTED FOR SECURITY PURPOSES)
Sent: Wednesday, January 24 8:58 AM
To: billview esbi ; [email protected]
Subject: RE: ESBI Billing Inquiry: 813 - 752 - (blocked) el total protection plus f orward - fl
All that website does is take me to a login screen which asks for an 800/888 phone number mailbox and password. I don't have any of that! I have not authorized any charges and have not used any service nor received any information regarding their services. If you would take a few minutes and go to http://usacomplaints.com/results.Asp? Q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search! &q5=ESBI &submit=Search
you will see tons of pages of complaints. This is crazy. I know you only do the billing for other companies, but I don't know how to get in contact with them to stop these charges. Please Please Please help!
Billview esbi wrote:
Thank you for your inquiry. ESBI aggregates charges from a number of service providers and then transmits the charges to the Local Exchange Carrier. ESBI has a contract with your local telephone company to process billing. The provider's website at: www.tppv.com/consumer. They will further assist you.
Thank you.
Estella
From: [mailto: ds*] (REDACTED FOR SECURITY PURPOSES)
Sent: Wednesday, January 24 8:48 AM
To: billview esbi
Subject: RE: ESBI Billing Inquiry: 813 - 752 - (blocked) el total protection plus f orward - fl
Do they have a website? I have read numerous complaints about esbi on behalf of total protection plus billing people through verizon without consent. Do you know why?
Billview esbi wrote:
Thank you for your inquiry. You may also contact TOTAL PROTECTION PLUS at number 18665274932. Please do not hesitate to contact us if you have further questions.
Estella
From: [mailto: d*verizon.net] (REDACTED FOR SECURITY PURPOSES)
Sent: Wednesday, January 24 8:30 AM
To: billview esbi ;
Subject: RE: ESBI Billing Inquiry: 813 - 752 - (blocked) el total protection plus f orward - fl
I have not heard from this company. Do you have a website, email address or contact information on this company???
Billview esbi wrote:
Thank you for your inquiry. ESBI aggregates charges from a number of service providers and then transmits the charges to the Local Exchange Carrier. The charge in question is billed on behalf of TOTAL PROTECTION
PLUS. They prefer to handle their own customer service. ESBI has forwarded your communication to TOTAL PROTECTION PLUS. They will further assist you.
Thank you.
Estella
- - - - - Original Message - - - - -
From: [mailto: ds*]
Sent: Thursday, January 11 1:31 PM
To: [email protected]
Subject: ESBI Billing Inquiry: 813 - 752 - (blocked) el total protection plus forward
- fl
The following customer service inquiry was submitted for processing:
Bill Number: 813 - 752 - (blocked)
Name on Bill:
Contact Name: Dawn H
Contact Number: 813 - 752 - (blocked)
Email: ds* (REDACTED FOR SECURITY PURPOSES)
Address:
Address2:
City: Plant City
State: FL
Zip Code: 33563
Billing Date of Phone Bill: 12/16
Date Range of calls/charges in question: 11/27
Inquiries: I'm being charged $14.95 on my bill for voicemail svc with ID
theft protection. I don't have that service and I have not asked for it. I want it removed from my bill and don't want to be charged for it anymore.
Thank you.
End of e-mails...
All I can say is for everyone to keep trying and hopefully these charges are removed and not billed again. I'll update when I get my bill.
Dawn
Plant City, Florida
U.S.A.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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